Shipping Policy

HiZoo is dedicated to delivering your orders quickly and securely. We work with trusted global shipping partners to ensure your products arrive in perfect condition. By placing an order with HiZoo, you acknowledge and accept the terms outlined below.

1. Order Processing

  • Processing Time: All orders are processed within 1–2 business days (excluding weekends and holidays).
  • Proof of Shipment: Once your order is dispatched, a tracking number will be sent to your email. This tracking information serves as official confirmation that the order is in transit and the shipment has been executed.

2. International Shipping & Customs

We ship worldwide to bring relief to customers everywhere.

  • Customs & Duties: International delivery times vary by destination and local customs processing. Any customs duties, taxes, or import fees imposed by local authorities are the sole responsibility of the recipient.
  • Non-Refundable Issues: Delays, inspections, or refused packages due to customs fees do not qualify for refunds, returns, or chargebacks.

3. Missing, Damaged, or Not Received

We take great care in packaging, but we understand issues can happen during transit.

  • Damaged Items: Claims for damaged products must be reported to contact@hiizooo.shop within 30 days of delivery with supporting documentation (clear photos/videos).
  • Packaging Note: Minor damage to the external packaging (the box) during transit does not qualify for a replacement or refund if the product itself is intact and functional.
  • Delivered Status: If tracking shows your order as “Delivered,” responsibility for the package transfers to the recipient. HiZoo is not liable for lost or stolen packages once marked as delivered.
  • Time Limit for Claims: Customers must file a claim with the carrier and provide proof of loss. All claims for non-receipt of packages marked as "Delivered" must be reported to HiZoo within 7 days of the delivery date to be eligible for review.

4. Shipping Address Accuracy

Customers are responsible for providing a correct and complete shipping address. HiZoo is not responsible for orders delivered to an incorrect address provided by the customer or for packages returned to us due to being undeliverable.

5. Delivery Time

The delivery time for orders varies based on the shipping location. Here’s an overview:

  • United States (US): 6-14 business days
  • Europe: 6-14 business days
  • Australia / New Zealand: 6-14 business days
  • Canada: 6-15 business days
  • Singapore: 8-11 business days
  • Japan: 8-14 business days

Please note that these times are estimates and can vary depending on factors such as local postal conditions and any customs processing. Orders are typically processed within 1-3 business days before they are shipped.

6. Policy Acceptance

By completing your purchase at hiizooo.shop, you agree to all shipping terms and conditions stated above. HiZoo reserves the right to update this policy at any time to comply with carrier regulations or international trade laws.